What happens when your best consultant leaves? All their hard-won experience walks out the door with them. What if instead, every successful approach they developed lived on in your company’s collective memory?
In consulting firms, the problem is always the same: valuable knowledge is scattered everywhere—in emails, in shared drives, in people’s heads—and it’s practically invisible when someone needs it.
The Hidden Cost: Knowledge That Nobody Can Find
Think about your last project:
- Your team probably spent hours searching – looking through old emails, asking around, wondering if someone has solved this before
- Solutions get reinvented constantly – your consultants solve similar problems over and over, each time building from scratch
- Quality varies wildly – one consultant delivers a brilliant client experience, another delivers something mediocre, and the difference isn’t skill—it’s whether they happened to have the right knowledge
The real problem: 70% of your company’s useful knowledge exists, but it’s invisible. A consultant can’t find what she needs in the moment when she needs it. So she either wastes time searching or she misses the best approach entirely.
How AI Makes Knowledge Visible
This doesn’t require some complicated repository where everyone has to spend time documenting things (nobody will do that). Instead, imagine a system that understands your existing documents—your past project reports, your emails, your presentations—and makes them visible at exactly the moment someone needs them.
Vectense can be configured to work this way. When a consultant starts a new project, they describe what they’re trying to accomplish. The system searches all your historical work, finds similar projects, and surfaces relevant approaches. Not as static documents to dig through, but as context-aware suggestions.
Here’s what happens in the background:
- The system learns your work – it reads your project documents, extracts key solutions and approaches
- New situations trigger connections – when someone tackles a new client challenge, the system finds related past work
- Knowledge gets reused – consultants see what’s worked before and build on it
What Your Team Actually Experiences
Service companies that implement knowledge management systems typically experience these transformations:
- Projects start faster – consultants don’t spend days researching; they start with proven approaches
- Consistency improves – best practices become accessible to everyone, not just a few experts
- Quality jumps – when consultants build on past solutions rather than starting from scratch, clients notice
- Knowledge sharing culture strengthens – the company demonstrates commitment to sharing knowledge, not hoarding it
- Onboarding accelerates – new team members can learn from past work in addition to mentoring
Why schnell.digital
With experience from over 75 projects across service companies, schnell.digital understands the knowledge management transformation process.
Rather than forcing adoption of rigid systems where consultants spend hours on categorization, the approach works with what you already have—existing documents and past work—and makes it accessible in practical ways. Service companies have unique needs: consultants are busy, complex tools get abandoned, and the best knowledge system is one that requires minimal effort.
Vectense integrates naturally into tools you already use. Data stays under your control and protected under GDPR. On-premises deployment is available if needed.
Support extends from implementation through adoption. The team helps you identify what knowledge matters, how to surface it, and how to build a culture where finding and sharing good solutions becomes part of daily operations.
What Valuable Solutions Are Hidden in Your Company Right Now?
The free Process Potential Check shows where knowledge gaps exist—and what becomes possible if you made the right expertise visible to everyone.
To explore how to turn your company knowledge into a competitive advantage, reach out to schnell.digital.